Electrolux is a Swedish home appliance manufacturer, producing refrigerators, oven hobs, washing machines, dishwashers, air-conditioners, and small appliances such as vacuum cleaners across its main brands: Electrolux, AEG, and Frigidaire.
成功案例
Electrolux Group
Supplier Collaboration
Electrolux 採用 Blue Yonder 的 AI 代理來強化家電供應鏈
公司
企業挑戰
The biggest challenge facing Electrolux was a lack of real-time supply chain visibility. This impacted Electrolux’s view of products in-transit, shipping delays, inventory health, and fulfilment performance. It needed to react quicker to unforeseen disruptions by having an integrated view across suppliers, markets and its logistics partners. This impacted on time deliveries and ETA accuracy for customers.
解決方案
2025 年，Electrolux 成功在所有 OEM 成品供應商與企業領域導入 Blue Yonder 供應商協作解決方案。這能為供應鏈夥伴提供涵蓋所有採購單、交貨與出貨紀錄的共享視野。掌握控制塔式的全景資訊，讓製造商能與所有夥伴全面同步，進而對供應鏈中斷做出更迅速的應變。
Electrolux 也開始嘗試運用 Blue Yonder 使用 AI 代理程式，推動更多供應商採用、減少人工作業、提升生產力，並輔助更快速的供應鏈決策。
“We started our journey with Blue Yonder as part of a transformation strategy to deliver speed, agility and responsiveness to our supply chain. Since deploying Blue Yonder order processing lead times have reduced from about two to three days to now just a couple of hours. We are also operating at around 94% unit fill rate, which is our main KPI for our product availability and ultimately customer satisfaction. Now the real excitement begins with multiple AI agent projects which we see as truly transformational for our supply chain partners and associates.”—
–Christophe Remy, Supply Chain Development and Operations Manager (Supply Chain Transformation Lead), Electrolux Group
控制塔檢視帶來的主要利益
Electrolux 自採用 Blue Yonder 供應商協作解決方案後，展現出四大主要成效：
1. Order processing lead times have been reduced from two to three days to just a couple of hours—from order placement in the market solution until the supplier sees it in Blue Yonder.
2. 透過訂單變更工作流程，彈性因應各種變化。Electrolux 面對供應鏈中斷或變更，可直接進行訂單的處理、延期、提早、取消或轉運；這些工作流程大幅能縮短與供應商的溝通時間。相關需求能在短短數小時內完成追蹤與跟進，並同步回饋給供應鏈合作夥伴。
3. 供應商可靠度提升至約 99%。製造商得以透過 Blue Yonder 系統處理、延後並監控原因代碼，進一步進行根本原因分析，實現更優異的營運成效。
4. 產品可得性提升。目前 Electrolux 在約 94% 的單位滿足率 (UFR) 下營運，也能減少庫存。
AI 代理程式專案
Electrolux 一直都與 Blue Yonder 合作進行多項 AI 代理專案。
發票擷取代理程式：能自動從紙本發票、PDF 與裝箱單中擷取重要資料並進行轉換的代理程式。此舉將大幅簡化 Electrolux 系統的訂單與手動發票輸入，不僅減少人工作業負擔，亦能提升資料品質。
摘要代理程式。此功能預期可快速整合訂單、配送及出貨等大型資料集與資訊，並轉化為可行見解，省去人工干預與分析的時間，協助規劃人員和主管快速獲取核心資訊。
供應商和承運商評分代理程式。Electrolux 打算對供應商與承運商的績效及風險評分進行動態評估，以最佳化採購決策、加強協作，最終提升客戶服務品質。
稍後，Electrolux 計劃採用發票三方核對代理程式。這將自動化比對發票是否與採購訂單和配送相符，並判別差異以減少錯誤和人工作業。最後，訂單確認代理程式將協助歸納各供應商未確認的採購單，並自動傳送電子郵件提醒確認，以便及時採取行動。
「這些 AI 代理程式帶來的核心效益在於顯著提升員工與資源的生產力。我們期望員工能專注於更具附加價值的任務，進而更快地做出更好的回應，並提供更有根據的決策。AI 代理程式將提供協助，讓我們在面對客戶與市場時，能比以往更迅速、更精準地回應查詢。無論是訂單延後、取消、提前，或是因應市場趨勢與供應鏈中斷，這些代理程式都能輔助我們即時反應並做出決策。隨著時間推移，這些代理程式將協助我們提升生產力，並提升對客戶的服務水準。」Christophe Remy 表示。
觀看此影片，了解 Electrolux 如何與 Blue Yonder 合作進行多項 AI 代理專案。
自然語言
Electrolux is also exploring the potential for Q&A style questions through natural language, where associates can ask questions to receive direct feedback on supply chain disruptions. That capability offers any users to join the solution—not just experts—but managers and executives who can ask questions they want and get the answers they are looking for.
幾秒內解答複雜問題
在發生供應鏈中斷的情況下，AI 代理程式能展現強大能力，處理涵蓋訂單、交付與出貨的大量資訊並進行根本原因分析。過去需要花費數小時的時間，現在 Electrolux 可以在幾秒鐘內取得結果。
整體來看，對代理式人工智慧的投資對 Electrolux 至關重要，不僅能促進供應商採用、降低人工負擔、強化生產力，更有助於加快決策腳步——帶來巨大的商業推動價值。
“We see Blue Yonder as a strategic partner and we are excited to continue co-inventing and co-developing with Blue Yonder especially around the capabilities in AI and automation—we want to continue that journey. We can see these will surely make our supply chain faster, more agile and more responsive,” said Remy.
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