澳洲郵政

澳洲的電子商務成長正迅速增長，年度消費金額較去年同期增長 24%。隨著 Amazon 近期進入市場，更加劇了消費者轉向線上購物的趨勢。電子商務的成長同時也帶來了新的承運商挑戰品牌，導致市場碎片化，並搶占了澳洲郵政的部分業務量。澳洲零售商深知，退貨服務是掌握電子商務成長的關鍵環節。過去，商家傾向於讓退貨流程盡可能複雜，以勸退消費者辦理退貨；如今，商家則注重簡單清楚的退貨流程，以提高顧客的忠誠度及回購率。

Our returns solution was the right choice for Australia Post for several reasons. Global Expertise: Doddle works with some of the biggest carriers in the world and are able to take global expertise and apply it to local carrier challenges. Partnering with Doddle meant Australia Post accessed a product that benefits from ongoing research, development and innovation through Doddle’s team of global experts. Speed to market: With out-of-the-box integrations, Doddle’s returns portal can be deployed in just two weeks. There’s no need for long and costly internal development. Low-risk commercial model: Doddle’s commercial model is based on a per parcel fee structure. This limits risk for the carrier and focuses on the shared goal of driving retailer adoption and parcel volume. Flexible digital experience: Australia Post wanted to be able to offer a market leading digital experience to retailers and consumers. Doddle’s fully customisable merchant portal and seamless and stress-free consumer journey gave them confidence that they could stand out in this space vs competitors.

商家入口網站
商家/零售商可以透過管理層級存取入口網站為消費者配置品項，包括原因代碼、品牌與付款選項。

承運商管理平台
承運商可以管理整個入口網站，包括核准或拒絕零售商申請、執行上線流程，以及檢視零售商報告。

消費者入口網站
消費者可存取完全品牌化（承運商或商家品牌皆可）的入口網站，包括預約退貨、提供品項的詳細資料、選擇換貨，並挑選退貨方式/地點。